24 hour cancellation notice is needed for all appointments. No shows and cancellations are subject to a $50 fee for appointments with doctors and a $25 fee for appointments with technicians.
72 hour cancellation notice is needed for all procedures. No shows and cancellations are subject to a $100 fee for procedures scheduled with doctors.
24 hour cancellation notice is needed for all ultrasounds. Cancelations with less than 24 hours are subject to a fee of $150. For "no shows" a fee of $350 will be assessed.
We strive to reply to all phone and email messages within 24 hours, though it may take longer if your pet's veterinarian needs to be consulted. Your pet's veterinarian is generally in the office only 3-4 days per week in which case it may take up to 72 hours to get a response. Note we are not in the office on Sundays and most federally observed holidays.
Appointments scheduled as a drop off are subject to a $25 fee for boarding. For regularly scheduled appointments we ask that you be present and available for hand off at the conclusion of your pet's visit. If not present and available a $25 drop off fee will be assessed for boarding.
Please visit https://sfhealthypets.com/visiting-our-hospital for our current protocols.
To have a successful veterinarian-client-patient-relationship it is paramount that we mutually trust and respect each other. When trust and/or respect is lost, it is in our mutual best interests to discontinue the relationship. Healthy Pets reserves the right to discontinue the veterinary-client-patient-relationship when we feel we are no longer a good match.
Healthy Pets seeks to provide a welcoming and safe environment for our clients, patients, and staff. As such, we have created a Zero-Tolerance Policy for abusive behavior. Behavior that will not be tolerated includes, but is not limited to, offensive or foul language, harsh tones and communication styles, hostile verbal attacks, angry outbursts, direct or implied threats to our personal safety, threats to damage our reputation, actual damage to our reputation, aggressive or menacing behavior toward people or pets, destruction of our property, harassment of any kind including repeated calls or messages, failure to comply with policy and requests by staff including leashing/restraining your pets, wearing a face mask, etc., any other objectionable behavior that disrupts our business and disturbs our veterinarians, staff members, clients and/or their pets.
We are committed to provide you with courteous services and exceptional medical care. Our team shares the same expectations to treat you with respect at all times. In the event you feel we did not meet this expectation, please ask to speak with our Hospital Manager to discuss the situation.
Keeping your pet on their regularly scheduled medication routine is important, and we ask that you plan ahead and provide ample time for refill requests. If you have refills available (see number of refills on prescription label) a 24 hour turn around is reasonable. If you do not have any refills available we need to work with your pet's veterinarian for an authorization. At a minimum, 72 hours is requested for requests without refills available as your pet's veterinarian may only be in the office 3-4 days per week. A $10 rush fill fee will be applied to your account if an adequate request time is not provided.